FAQs

Support Center

Frequently Asked Questions

Everything you need to know about payment, sizing, shipping, returns, and how to contact us.

1. Will I have to pay sales tax?

We may ship parcels as gifts and declare a lower value when appropriate. However, taxes, customs duties, and related fees are determined by your local authorities, so we cannot guarantee that your order will be free of sales tax or import charges.

2. Is it safe to pay on your website?

Yes. We work with trusted payment providers and secure checkout technology to help protect every transaction. Your payment information is processed through secure systems designed to keep your checkout experience safe and reliable.

For more details, please visit the links below:

3. Do you have a physical store?

We currently operate exclusively through our official online store.

4. How can I choose my size?

Each product category includes a size chart or specific size notes on the product page. Please measure carefully and review the sizing information before placing your order.

5. What are your newest items?

You can browse our latest arrivals here: Daily New List

6. Can I change my item, size, or shipping address?

Yes, changes are possible before your order has been shipped. Please contact us as soon as possible if you need to update your item, size, or shipping address. Once the parcel has been shipped, we are no longer able to make changes.

7. How fast can I get my order?

Delivery time depends on the shipping method you choose and your destination. For more information, please visit our Shipping Policy.

8. Can I return my item?

If you are not satisfied with your purchase and would like to return it, please contact our customer service team first. Return shipping costs are the customer's responsibility unless otherwise stated. For full details, please review our Return Policy.

Need More Help?

Please let us know. We are always happy to hear from you.

Business Hours

Beijing Time: Monday - Friday, 8:00 AM - 5:00 PM

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